Unwanted Purchases/Your Right to Cancel
You must notify us of your intent to cancel / return the item within 30 days of the date of delivery to your address.
Please use the Returns Resolution Centre on eBay to request a refund.
Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
Under our NeptuneWarerFilters.com Refund Policy, you have 30 days to return a product to us, providing it is unused and in a saleable condition for a full refund.
Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted.
The Buyer is responsible for return shipping costs and insurance.
Faulty products – within 30 days
In the event of a fault developing within 30 days of purchase, we can either process an exchange (stock permitting) or issue
a full refund after receipt of the returned item and verification of the fault. Please use the Returns Resolution Centre on eBay
to notify us that your item has developed a fault.
Faulty products – after 30 days
Should an item become faulty after 30 days of purchase but within the stated warranty period, we can either process an exchange
(stock permitting) or issue a full refund after receipt of the returned item and verification of the fault. Please contact us via
My eBay and an advisor will reply detailing the appropriate process to resolve your issue.